Frequent Asked Questions

Below you'll find answers to some of the questions we regularly get asked at Biz IQ Academy. Simply click the categories to browse the questions.

Course related questions

How do I book a course?

Booking a course with us is quick and easy. The simplest way to book is online - just go to the course you are interested in and follow the step-by-step booking process. You can view all of our courses here. Alternatively you can call one of our course team on (+65) 6336 2518 or email us at info@biziqacademy.com. When placing an order by email, we will require details of the course you wish to book, organisation name, address, contact telephone number and the names of the delegates attending.



I have a question about a course. What should I do?

If you have any questions, you can get in touch using our contact form or live chat option. You can also call one of our course team on (+65) 6336 2518 or drop us an email at info@biziqacademy.com.



I have made a booking. What happens now?

When you make a booking you will receive a confirmation email. This will be followed by an email containing your invoice and Joining Instructions which includes important information such as course timings and venue details. If you have paid online you will also receive an email confirming this payment.



Do you offer in-house training?

Absolutely, all of our courses can be delivered exclusively to your employees at your own premises. Our in-house training can also be tailored to meet the specific needs of your organisation. You can find more details of our in-house option and submit an enquiry here. You can also submit an in-house enquiry directly from any of our course descriptions.



The date I want to attend is showing as ‘Full’ on your website. What can I do?

If a date is marked as ‘Full’ on our website, you can simply fill in the contact form and get in touch with us. We will then be happy to put you on the reserve list and will contact you if a place becomes available.



Course payment

I have made a booking, when is payment due?

Payment is always required before the date of the course. If it is a personal booking then we will require payment at the time of booking.



How do I pay for a course?

Payment can be made by bank transfer, Credit/Debit Card or Cheque. If you wish to pay by Credit/Debit Card, you can do so at the time of booking on our website. Please note that unfortunately we cannot accept AMEX.



Changes to an existing booking

I need to change some details on the invoice I have received. Is this possible?

Yes, please reply to your confirmation email to advise of any changes to the details on the invoice.



Can I substitute a delegate?

Yes, you can substitute a delegate at any time. Please call our course team or email us if you would like to do this.



I can no longer attend a course date. Can I transfer to a later date?

If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.



I would like to cancel my booking. Can I have a refund?

If you advise us 14 calendar days or more before your course date, we can cancel your booking and provide a refund. Please be aware that you will be charged a 30% cancellation fee. If you wish to cancel less than 14 calendar days before the date of the course,100% of the course fee will be payable.



I have placed a booking but would like to add another delegate. Is this possible?

Yes, you can either make a new booking for the additional delegate(s) on our website. Alternatively, you can reply to your confirmation email stating the name, job title and email address of any extra delegates. We will then send you an additional invoice for the additional delegate(s).



More about the day

What time do courses start and finish?

Course times do vary, so it is important to check your Joining Instructions to see when the course will start and finish.



Is lunch included?

Lunch is included at some of our courses. Please check your joining instructions for further details. All of our venues will either have an on site facility or will be located close to other food outlets.



Is there parking at the venue?

If you have placed a booking, please check your joining instructions which will provide more details on parking and directions to the venue.



Will you be sending me any documentation to look at before the course?

All our courses are supported by comprehensive documentation. You will receive these materials on the day of the course and for some courses you will receive a link to further books or documentation that you can access after the course. The materials for our live online courses are available to download and print a week before the presentation.



I would like to discuss some special requirements. What should I do?

Should you wish to discuss any access requirements, medical conditions, or any issue at all, please contact us on (+65) 6336 2518 or info@biziqacademy.com.



Post course questions

Will I receive a certificate of attendance?

Following the course, all attendees will receive a certificate of attendance by email.



I recently attended a course and have a question for the presenter. What should I do?

Should you have a question for the presenter, we ask that you email it to us at info@biziqacademy.com or via the contact form on the website. We will then contact the presenter regarding your enquiry.



I have some additional feedback for a course. Who should I speak to?

We always welcome any additional feedback. This helps us ensure that we continue to deliver the highest quality training possible. To provide any further feedback, you can send it using the contact form on our website. Alternatively you can email it to us at info@biziqacademy.com or fill up our online testimonial form.



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